Policies and process for returning a product. Please follow the steps below to return items from your order: You can request a return of a product hassle free in a few simple steps:

• Place your item in its original packaging and ensure that the product should not be damaged
• Mention your order number on a paper or insert the original invoice
• One of the most important steps in the packing process issealing the box properly.
• Send it to us

It is very easy. When you place an order, it takes you to Payment Gateway. Below are the different statuses when you attempt to pay online:
On Hold: Failed/Incomplete / Pending Transaction.
Pending: Payment Successfully Done, processing for delivery.
Complete: Order has been dispatched for delivery.

Yes, in case of multiple items in an order, you may return a part of the Order, if you are not completely satisfied with the item. The Returns Policy applies to partial shipment returns as well. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special condition may apply for partial returns.

Typically the refunds are processed within 48 hours from the receipt of your items. The receipt of the payment would depend on the mode of payment chosen by you. The whole process could take up to 15 working days.

• If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account (via the same mode of payment)
• If the payment was made by Cash on Delivery, we will send a cheque to the billing address.
• If a promotional Voucher was used to make a purchase, refunds will be issued as a ‘Stationeryatoz.com voucher’ considering the value of the item returned. This can be utilized on any future purchase on this website.

Typically the refunds are processed within 48 hours of receiving your items. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

• • NEFT/Bank transfers: It would take 2 working days for it to be deposited into your account.
  • Cheques: It would take 2 working days for it to be mailed to you and may take a few days more for the cheque to be delivered at your billing address.
  • Credit/Debit Card or Net-Banking: We process it in 2 working days but it may take up to 7 working days for the credit to reflect in your account.

No, you can buy as guest but we recommend to register to enjoy running offers on Stationeryatoz.in, and registration ensures smoother and quicker transaction.

Yes, you can check your account history anytime. For this you need to register yourself on stationeryatoz.com. Registered customer can access their ordered items, wishlist, items in the cart, etc.

Yes, you can see all your previous orders by following these simple steps:

• Log into your account using your ID and Password.
• Under My Account, click My Orders. This section displays detailed information on all orders placed by you till date.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will:

• Notify you within 24-36 hrs.
• Offer you alternative product (if possible) that is as close as possible to the originally booked order and only if you agree, we will ship the alternative product. Please note, the alternative product once agreed with you and dispatched from our end will not be replaced later nor can be requested for a refund.
• If we are not able to find an alternative or you do not want the proposed alternative, we will refund you the price paid for that particular item in form of stationeryshop.in e-vouchers.

We are happy to resolve any issues you might face. To reach us, please follow the instructions below.

• For order-related issues, you can mail us your query with your product order number and date at support@stationeryatoz.in

• For damaged products, mail us the photographs on the day of delivery with the product order number and date at support@stationeryatoz.in